At The Floor Store, we put a lot of effort into being the best business we can. We are constantly looking for ways to improve and are especially grateful to our customers who have taken the time to leave feedback. In the spirit of reflection and gratitude, we took some time to review the feedback we’ve received over the years to better understand what makes our business great and what areas of our business we could improve on. I hope customers and fellow businesses alike enjoy this diversion from our usual post content.
Great Communication and Caring
Miscommunication can lead to frustrated expectations, project delays, and mistakes. That’s why we aim to communicate often and clearly. And our customers seem to appreciate this as well.
I was very pleased with the service and installation by The Floor Store. I had to replace the carpet in my Mom’s house before preparing it to be sold. Since I do not live in Gainesville, Milad worked with me over the phone and via email to get everything ordered and installed. Communication was great. The installer even sent me after pictures to show me the new carpet.
– Tina Fischer
Quality Craftsmanship and Fast Service
You can have the best customer service in the world but if you don’t deliver a quality product, your customers will not be satisfied. We train all of our in-store flooring experts and work with the best installers in Gainesville. At the end of the day, our high standards lead to happy customers.
Just had some beautiful manufactured hardwood floors installed. A huge thank you to Milad and Jana for everything they did, and especially to the installer, Gary. They look better than I could have dreamed.
– Aaron Rupp
Wonderful experience working with Milad and the Floor Store! Needed new wood laminate floors in my Gainesville rental. The job was done fast and professional. And I am very pleased with the finished product!
– Candice Noble Goldman
Had a wonderful experience with getting a wood laminate floor installed in my small home office (about 144 square feet). The owner, Milad, was extremely knowledgeable about all different types of flooring. The other flooring retailers that I checked out (one was Home Depot) did not have the breadth of knowledge, nor were they as competitive on pricing.
– Nancy Gibbs
Large Selection of Quality Products
We know that without a large selection of flooring options, customers may not find the flooring choice most suitable for their project. That’s why we are always adding new products to our showroom and distributing only those products we trust and recommend.
Purchased new carpet and love, love, love it. Great product, great installation and the entire process was easy and without a hiccup! The store has an incredible selection as well! Would highly recommend to anyone. Much better than my last experience at Home Depot!
– Christine Lore Rambo
Delivering on Expectations
In addition to good communication, educating customers about what to expect and offering professional recommendations ensures that customers make the right choices. We strive to deliver on our promises and help our customers select flooring that best suits their needs.
We love the flooring. We would have loved having real hardwood if it didn’t scratch but we have a dog and a cat and didn’t want to have scratched floors. This Armstrong floor holds up to all kinds of activities. The job went smoothly and everything looks great. Everything that Milad promised as far as timing, quality and costs came true.
– Rae Lapides
No matter the budget, customers want to get a good deal. That’s why we have the following store policy:
We will match or beat any retail competitor’s price, including the home centers.
What do you look for in a business? Did we miss something that you would consider a pillar of great business? Let us know in the comments.